The Knowledge Module on Odoo 18 helps you organize all of your documentation, streamline collaboration between departments, and centralize critical business information for easy access. These automations ensure that your team stays consistently productive. In this article we will look into the key features and benefits of this module.
Article Creation and Organization
With Odoo 18’s Knowledge Module you are now able to create and organize your content easily by accessing the following abilities:
- Rich Text Editing: Odoo has tools that allow you to format your text, add images, tables, code sections, and more, making the articles visually appealing and easier to read and comprehend.
- Excalidraw: It’s now also possible to add a Excalidraw Board to your articles, which will provide a visual element that will improve the understanding and clarity.
- Organization: You can now attach articles to one topic. As can be seen in the image below we can have a topic called “Help” with different articles containing tips for Sales, Marketing or Human Resources.
Improved Search Functionality
This module now includes a powerful search feature that allows you to do a fast search for content within the articles themselves. With this improvement, you can now access the document you are looking for much faster.
For example, if a salesperson wants to search for tips to close more deals on a sales document, all they need to do is type “tips to close more deals” on the search bar as shown in the image below.
Collaboration Tools
On the Knowledge Module, better collaboration has been streamlined with the following helpful features:
- Comments and Feedback: suggests edits and discusses improvements between team members.
- Version Control: tracks changes in your articles and compares the various versions so that you can choose the best version of your article.
Integration with Other Apps
With Odoo 18, the Knowledge Module is now accessible through other apps, enabling employees to retrieve relevant information on alternating devices without switching between applications.
Access Control
- Public and private articles: companies can choose to have certain articles public and others kept private. For example, FAQs for customers can be made public while internal company guides are kept private for company staff.
Flexible Access Control
Use cases for the Knowledge module showcase the flexibility of this app. It enables users to leverage it across various use cases, including:
- Policy Management: Store and share company policies to ensure compliance and maintain consistency.
- Employee Training: With knowledge articles accessible in other apps, it’s an effective tool for onboarding and training new hires.
- Customer Support: Create articles to assist the support team in efficiently resolving customer queries.
Conclusion
The Knowledge Module app presented in Odoo 18 is an amazing tool to organize all of your company data, streamline collaboration between employees, and integrate with other Odoo applications. With a very intuitive interface this app will allow your company to stay aligned, informed and productive. Whether it’s for policy management, employee training or customer support, make sure you have the resources this invaluable app offers your team.
If you want to know more about Knowledge Module feel free to Contact us !
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